DNS - THE CRITICAL CONNECTION

Have you invested in website security, a firewall and a load balancer? Have you secured your server farm? What about your DNS?

It’s the difference between reaching your site and being denied, between keeping your customers and losing them to the competition. Managing your DNS is not a glamorous job, but it is critical. DNS is essential to virtually every Internet transaction, and must be given the attention it needs to ensure business success.

The ALVEA DNS Managed Service offers increased DNS infrastructure security, performance and customer satisfaction, simply. We understand DNS and pay it the attention it deserves. By switching to our cloud based DNS solution, you can rest assured that you are receiving the most secure and reliable results, reducing your costs and freeing up your IT staff to concentrate on other core business functions.

Click below to explore the features of the ALVEA DNS Managed Service.

Global DNS Infrastructure

The ALVEA DNS service is built on a global directory platform consisting of strategically placed network nodes. The nodes form an Oracle database driven infrastructure replicating globally in near real time, ensuring DNS requests are resolved with the latest data.

Traditional DNS infrastructure has requests routed randomly. The ALVEA DNS service requests are routed to the nearest available geographic network node through IP ANYCAST and proprietary technology. This ensures your customers receive the quickest, most accurate DNS response every day.

Reduced IT costs

We deliver DNS as a service so there is no longer the requirement to invest in on-premise DNS solutions. No more overhead spent on patching and updating hardware and software, and no system maintenance.

Simplified administration

With the ALVEA DNS Managed Service, you’re able to offload system responsibility for your authoritative DNS while maintaining control and ensuring consistent, accurate resolution of all your Internet domains.

Change as your business grows

ALVEA DNS provides a completely scalable solution capable of processing thousands of queries per second. As you grow and your DNS requirements increase, we are there to support you.

Always on

With ALVEA DNS, your DNS is always available and accurate, without outage concerns, resetting DNS during administration procedures, or hardware failures.

Secure Web Portal

An advanced, easy-to-use, secure, web-based management portal provides the tools to keep your DNS environment accurate. Whether it’s the addition of a new domain or customising Time To Live (TTL) settings for a specific DNS resource record, the management portal provides controls to administer your infrastructure easily and securely.

Full Service Management as standard

Unlike many Internet infrastructure products, our support team ensures support 24/7/365 for an Internet presence that’s always available.

Service set up assistance
Best practice advice
Centralised management
Telephone and email support from our permanently manned Global Support Centre

ALVEA DNS Failover

Maximise site availability and reliability with this additional service module. Fully integrated with the ALVEA DNS infrastructure, ALVEA DNS Failover provides cost-effective mission-critical web presence monitoring and automatic IP failover. When a server goes down for whatever reason, the DNS requests are rerouted to your backup resources, ensuring traffic keeps flowing.

Automatic server failover
Real-time email notification of server failures
Manual failover function for emergency situations
Scheduled failover for planned maintenance

Supported DNS servers are continually monitored by multiple global agents against a set of pre-configured thresholds. If a number of agents confirm a particular test has failed, ALVEA DNS Failover concludes the corresponding server is down and initiates server failover. This failover mechanism involves automatically modifying the DNS response record for the monitored server. When the server has been restored to service, ALVEA DNS Failover automatically recognises the server’s online status and restores it to service by replacing the DNS response record with the original one.

With no additional dedicated hardware or software ALVEA DNS Failover can be quickly deployed with minimal effort. Furthermore, it scales seamlessly to meet the growing demands of both local and global infrastructures.

ALVEA DNS Managed Service vs. Traditional DNS Solutions

	ALVEA DNS Managed Service	Traditional DNS Solution
SOFTWARE	Proprietary non-BIND Software	BIND or BIND based
MANAGEMENT	Outsourced service	Do-It-Yourself or managed by web host
RETURN ON INVESTMENT	Increased traffic to your site with freedom from system maintenance and operating tasks	In-house DNS service require maintenance of costly networks and hardware
QUALITY OF SERVICE	Includes SLA with 100% uptime guarantee so users can always connect with your business	Does not include service level agreement. Customers may not be able to connect
PERFORMANCE	Users are directed to closest server for the fastest customer connections. Using Oracle replication, DNS changes made in real time	Round robin DNS server. Changes “live” in as long as 24-48 hours, depending on schedule and Internet Service Provider (ISP)
TOOLS	Portal provides web-based error-checking, administrative modes, and traffic analysis. Record level control of Time-To-Live (TTL)	No GUI included. Some third-party tools are available. Text-based tools are error prone and contain limited control of TTL
SECURITY	Built to deliver secure and safe DNS service. Does not allow access to server source code and eliminates DNS cache poisoning	CERT and the SANS Institute have identified BIND as a top security vulnerability. Prone to hijacking, spoofing and viruses
SCALABILITY	Expansive network, spanning five continents, supports millions of domains	Limited to server memory
SUPPORT	24x7x365 full support	No support included. User owns burden to install security, bug and upgrade patches
FAILOVER	Service add-on monitors DNS servers and delivers seamless DNS failover automatically in the event of an issue	Manually detect failover and change DNS records