DNS DHCP IPAM: Maximising your investment

Calleva Networks services offerings for dns dhcp ipam - engage consult develop train support managed service

Return on investment

Companies typically purchase a commercial ‘DNS DHCP IPAM (DDI)’ management solution to fulfill a requirement. It could be one of the following:

  • Comprehensive IP address management
  • Resilient DNS and DHCP services
  • DNS security
  • Network automation

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In order to maximise the investment a company has put into their DNS-DHCP-IPAM (DDI) platform and get the full return on investment, choosing the right partner to work with is essential.

You don’t need years of experience to sell a product, but experience counts when it comes to deploying and supporting it. When migrating services to a new DDI platform, with all your testing and support personnel lined up, you need the migration to work first time without any major issues. When DNS and DHCP are running fine, most users don’t give it a thought; but when something does goes wrong, everyone notices, and what you need at that critical moment is access to people that are dedicated to those core network services, who can help resolve issues quickly.

Experience, Expertise, Focus
Calleva Networks has the experience of deploying and supporting DNS, DHCP and IPAM solutions at a variety of businesses – up to and including the largest global companies. Our strength is our expertise, experience and focus.

Our Services
Calleva Networks can offer a complete end-to-end service, from the initial engagement where we will understand your requirements, through installation and migration work, end user training, product support and managed services.

We work with customers to understand their requirements, make recommendations on deploying solutions and identify the benefits of integration with other services and applications. This phase can include:

  • Product demonstrations
  • Product evaluations
  • Proof of concept labs
  • Design workshops

Our professional consultancy can provide a range of services, from a complete installation to a smaller one-off requirement. For service migrations, we would recommend following our tried and tested methodology, but we’re also agile in order to fit in with a customer’s requirements. Our consultancy services include:

  • Initial product installation and configuration
  • Data and service migrations
  • Full documentation:
    • Design
    • Configuration
    • Implementation
    • Testing
    • User guides
  • Health checks
  • Product upgrades
  • Service expansion

We can also provide experienced resources for bespoke project work when there is a requirement for a subject matter expert to carry out a specific piece of work. This traditionally involves going out to the contractor market and attempting to find an appropriate experienced individual – we can provide that SME.

We want to ensure you have peace of mind when selecting a partner to work with on these critical engagements. To achieve this, we can provide references from customers for whom we’ve carried out similar engagements with.

There may be times you need your product or services to do something slightly different, or integrate with another of your applications. Our development service provides that link between the two platforms, simplifying the coding process and providing on-going support and enhancements alongside the core product.

To get the most out of a product, you need to know how to use it, and this is where our training services work. As well as our trainers being certified instructors for core network services, they are techies who have hands-on experience and real-world examples which enables us to engage with the class effectively. We can provide training courses either at our training facility or on-site, with options on course curriculum:

  • Official vendor training courses, with optional certification
  • Bespoke training courses, tailored to a customer’s requirements

Additionally, we also provide “knowledge transfer” during professional services engagements. Whilst this does not offer the detail of training that a dedicated course provides, it gives the opportunity for users who are working alongside our consultants to benefit from their experience and ask questions.

We offer a range of support services to suit your requirements. Our support centre provides access to highly-trained technical support engineers with 3rd line backup direct from the product manufacturer. Our support services include:

  • Standard 8×5 support
  • Premium 24×7 support
  • Advanced hardware replacement service
  • Platform monitoring and reporting

As well as our typical support process, one mantra we apply is “consistent contact” – we endeavor to have the same technical person working with a customer throughout the life-cycle of the engagement, from initial pre-sales meetings, through installation and training. This enables business relationships and more importantly trust to develop.

Managed services
Extending the traditional support services, we also provide managed service solutions to fit your requirements. From monitoring and maintaining the platform through to provisioning IP addresses, DNS and DHCP records, we can take on the challenge of managing your core network services and use our experience and focus to help streamline your IT processes. Our managed services include:

  • Managed DDI lite: Monitor and maintain your core network services platform
  • Managed DDI full: Perform IP/DNS/DHCP provisioning – adds/moves/changes
  • Managed DDI Advanced: Integrate DDI services with a SIEM (Security Information and Event Management) platform

Service packages
In order to simplify the delivery of consultancy, training and support we offer levels of service packages – Bronze, Silver and Gold, which enables us to wrap up these services into a package and deliver dedicated time for consultancy and training throughout the year. Our Platinum managed service package provides the comprehensive solution that makes your network more efficient.


Next Steps

Request a callback – we would love the opportunity to discuss how partnering with us can enable your company to maximize their investment in core network services.

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